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FAQ

Your application status may be tracked in the section “My applications“ in My Account. Also, if the application status changes, you will be notified by the e-mail indicated on the creation of Account.

Deposits and withdrawals are not supported from any cards of country data banks:

Albania, Algeria, Anguilla, Andorra, Antigua and Barbuda, Argentina, Afghanistan, Bahamas, Bangladesh, Barbados, Bahrain, Bermuda, Bolivia, Botswana, Brazil, Brunei, Burundi, Vanuatu, Venezuela, Gabon, Haiti, Gambia, Ghana, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Honduras, Grenada, Djibouti, Dominican Republic, Egypt, Zambia, Western Sahara, Zimbabwe, Jordan, Iraq, Iran, Iceland, Yemen, Cape Verde, Cambodia, Cameroon, Qatar, Kenya, China, Colombia, Comoros, Congo, Korea, Costa Rica, Ivory Coast, Cuba, Laos, Lesotho, Liberia, Lebanon, Libya, Mauritius, Mauritania, Madagascar, Mali (Melilla), Maldives, Morocco, Martinique, Marshall Islands , Macau, Mexico, Mozambique, Mongolia, Myanmar, Namibia, Nepal, Niger, Nigeria, Nicaragua, United Arab Emirates (UAE), Cook Islands, Pakistan, Palestine, Panama, Paraguay, Peru, Puerto Rico, Republic of Kosovo, Republic of Liberia , Reunion, Russia, Rwanda, El Salvador, Samoa, Sao Tome and Principe, Sark, Saudi Arabia, Sahara Arabs Democratic Republic of Korea, North Korea (DPRK), Saint Barth, Senegal, Saint Martin, Serbia, Ceuta, Syria, United States of America (USA), Somalia, Sudan, Sierra Leone, Taiwan, Tanzania, Togo, Trinidad and Tobago , Tunisia, Turkmenistan, Turkey, Uganda, Uruguay, French Guiana, Central African Republic (CAR), Chad, Chile, Sri Lanka, Switzerland, Ecuador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, South Africa, South Sudan, Jamaica , India


List of countries with which we do not work with Visa:


Afghanistan, Central African Republic, the Republic of the Congo, Democratic Republic of the Congo, Libya, Mali, Myanmar, Pakistan, North Korea, Palestine, Sudan, South Sudan, Somalia, Syria, Venezuela, Yemen, Zimbabwe, Trinidad and Tobago, The Bahamas, Mongolia, Ghana, Algeria, Bolivia, Ecuador, Egypt, Morocco, Nepal, Qatar, United Arab Emirates, Western Sahara, United States,  Turkey, China, Puerto Rico, Russia, Belarus, Kyrgyzstan


List of countries with which we work with Mastercard:


Austria, Belgium, Bulgaria, Croatia,Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Liechtenstein, Norway, UK

1. Upload a photo of one of the identity documents:

           - Passport (first page)

           - ID-card (front side)

           - Identity document (front side)

All details should be clearly visible in the photo.

2. Take a selfie with your ID and a piece of white paper with today's date, signature and "1Mile.io" written on it and upload.

All details should be clearly visible in the photo.

Graphic processing of photographs is prohibited and will lead to the refusal of the order.

Please note that we currently do not accept KYC from citizens of the following countries: Afghanistan, American Samoa, US Virgin Islands, Guam, Iran, Yemen, Libya, Palestine, Puerto Rico, Somalia, North Korea, Northern Mariana Islands, US, Syria, Sudan, South Sudan, Transnistria, temporarily occupied territories of Georgia, Nagorno-Karabakh, Northern Cyprus, Western Sahara, Ambazonia, Kosovo, Russian Federation, Republic of Belarus, temporarily occupied territories of Ukraine.

Instructions for successful verification of a bank card:

1. Take a white sheet of paper.
2. Place the bank card on the sheet so that the card number + the date of importance is visible. *
3. The card and its shadow must be fully visible.
4. Write by hand the name of the service "1Mile.io".
5. Date and sign.
6. Take a photo and upload to the appropriate field during the creation of the application.


* - Note: the cvv code is NOT one of the conditions for successful card verification, so if it is on the same side with the number / date, you can and even need to cover it up.
Yes, there is a network commission on our service for sending cryptocurrency. This commission is displayed when choosing the direction of exchange on the main page next to the rate, as well as when creating an application. At the same time, the amounts "Give" and "Receive" are final, that is, the network commission has already been taken into account, you will receive exactly as much as is displayed in the field.
Processing of applications for card verification takes 5-10 minutes during the working hours of the support service (Mon-Sat 9.00-23.00 UTC +2).
Instructions for successful verification of a virtual card:

First option:
1. On the desktop open the personal account of the virtual card.
2. Place it next to our site with the application (second window).
3. Take a photo and upload to the appropriate field during the creation of the application.

Second option:
1. Take a white sheet of paper.
2. Place the device (phone) with the virtual card personal account opened on the sheet.
3. Write by hand the name of the service "1Mile.io".
4. Date and sign.
5. Take a picture using another device and upload to the appropriate field during the creation of the application.
Card verification is the verification of the ownership of the card (or account) to its owner. Unfortunately, many scammers use stolen data to transfer funds without owning the bank card itself. Therefore, card verification is an easy and fairly reliable way to protect users.

This is a mandatory condition, without which you will not be able to exchange funds on our service.
Our support service is available and will be happy to answer or help you from Monday to Saturday from 10.00 to 22.00 ( Kyiv ). If you encounter a problem outside the operator's working hours, please be patient, after 10 am you will be answered via chat or by mail (depending on where you left your message).